Knowledge base — feeding Tami your business DNA
The prompt sets how Tami talks. The knowledge base sets what Tami knows. Every detail about prices, services, opening hours, refund policy — goes in here.
What's worth feeding in
- Business hours — including holidays, eve-of-holiday hours, special days.
- Service / product catalog — name, price, duration, notes (e.g. things the customer needs to bring).
- FAQ — the 10–20 questions you answer every day.
- Policy — payment, refunds, cancellations, warranty.
- External documents — menu PDF, price list, standard contract.
How to enter it
- AI Agent → Knowledge base → Add.
- Paste text, or upload PDF/Word/CSV.
- Tamit processes it automatically (about a minute) — chunking, tagging, classifying.
- You'll see a "verified" status once the input passes a consistency check (no internal contradictions).
How to confirm Tami is using it
Ask Tami a question and check her answer. At the bottom of every answer you'll see "Source: services.PDF, page 3" — so you know which document was used.
💡 Tip
Your documents change over time? Mark a document as "current" and the older one as "historical". Tami will prefer the current one but can fall back if you ask about an older period.
Quality = recurring questions
The "frequent questions" file is gold. Every time a customer asks something Tami got wrong — add the correct answer to the knowledge base. Within a month, Tami will be an expert.
What not to put in
- Passwords, credit card details, private info about other customers.
- Internal agreements you don't want customers to see quoted back.