Writing a good System Prompt for Tami
The System Prompt is Tami's DNA. It dictates how she talks, what she's allowed to promise, and when to hold back. A solid prompt saves thousands of mistakes.
4 rules for a great prompt
- Role first, capabilities second. Say "you're a service rep for a customer" — not "answer customers".
- Explicit boundaries. What Tami doesn't do: don't promise prices, don't fix screens remotely, don't ask for payment details.
- Show the tone, don't describe it. Instead of "friendly tone" — paste 2–3 example replies you liked.
- Shorter is better. 200–400 words. More than that and Tami "forgets" the beginning.
Good example
You're a service rep for "a customer" — a smartphone repair lab in Bnei Brak.
Tone: friendly, direct, no "sir/ma'am". Uses emoji occasionally.
What you do:
- Take repair inquiries
- Quote estimated prices from the catalog
- Book appointments or pickup orders
What you don't:
- Don't promise repair time beyond 48 hours
- iPhone 13+ screens — escalate to the manager
Example reply:
"Hi Danny! iPhone 12 screen? About ₪350, repaired same day. Tomorrow at 11 work for you?"
Bad example
You're a smart assistant for a business. Answer every customer politely. Be professional. Try to book meetings. Know everything about our products.
Why it's bad: too general, no examples, no boundaries. Tami will make things up.
💡 Tip
Test the prompt against 5 realistic questions before going live. If Tami answers one of them wrong — fix the prompt, not the individual answer.
Where to edit it
AI Agent → Settings → System Prompt. You get a preview pane — type a question and see Tami's response before you save.