Tami isn't responding — diagnostic checklist
Tami isn't replying to customers? Don't panic. The cause is almost always simple. Walk down this checklist top to bottom.
Check 1 — WhatsApp connected
- Settings → Channels → WhatsApp.
- You'll see "Connected ✓" or "Disconnected ✗".
- Disconnected? See reconnecting.
Check 2 — Tami isn't paused
AI Agent → Status. If it says "Paused" — someone turned it off manually (maybe by mistake). Re-enable.
Check 3 — AI quota
Your subscription includes a monthly response quota. If you've gone over — Tami stops until the cycle resets. Billing → AI usage — you'll see if you exceeded.
Check 4 — Customer blocked / mismatch
- Has the customer blocked your business number? Tami won't be able to reply. Test with a different customer.
- Customer wrote to an old (replaced) number? Make sure you're connected on the right line.
Check 5 — Controlled test
- Send yourself a WhatsApp to the business number.
- Wait 30 seconds.
- If Tami answers — she's alive, the issue is with a specific customer.
- If she doesn't — check the logs: AI Agent → Logs → last 24 hours.
If none of this helped
Contact support at [email protected] or via WhatsApp. Include: 1) a screenshot of the unanswered message, 2) the customer's number, 3) the message timestamp. We'll get back within 4 business hours.