Appointment reminders and handling no-shows
A no-show (a customer who doesn't arrive and didn't cancel) is the most expensive time on your calendar. Tamit cuts no-shows down to 3–5% with automatic reminders, and gives you tools for when it does happen.
Recommended reminder sequence
- 24 hours before — WhatsApp asking for confirmation.
- 2 hours before — reminder + arrival info (parking, entrance).
- At appointment time — if they haven't arrived within 10 minutes, a "Are you on your way?" WhatsApp.
Setup
Settings → Appointments → Reminders. You can edit the messages, pick channels (WhatsApp / SMS / email), and configure different sequences for different service types.
When a customer doesn't show
- Open the appointment in the calendar.
- Click Mark as no-show.
- The customer automatically gets a follow-up ("We missed you — want to reschedule?").
- The customer is tagged in the CRM as a no-show — if it happens twice, Tami will suggest requiring a deposit on their next booking.
💡 Tip
For premium customers or high-value services (90+ minutes) — turn on "deposit on booking". The system asks for ₪50 as confirmation at booking, ensuring real intent. The amount is deducted from the final price on the day of the appointment.
No-show reports
Under Dashboard → Appointments → No-show report you'll see customers who vanished, each staff member's no-show percentage, and the trend over time. If a specific staffer keeps getting no-shows — the cause might be on their end.
Flagging problem customers
A customer with 3+ no-shows in the last six months — Tami flags them automatically on the next booking and offers to require a deposit.